FAQ

FAQ – Deroomy

1. When will my order arrive?

Orders are processed within 1–3 business days.
Estimated delivery time after processing:

  • USA: 7–15 business days

  • UK & Europe: 8–18 business days

  • Canada & Australia: 10–20 business days

  • Rest of the world: 10–25 business days

Shipping times may vary due to customs delays, weather, or carrier issues.

2. How can I track my order?

Once your order ships, we’ll send you a tracking number via email.
If you don’t receive it within 5 business days, email us at deroomy.store@gmail.com.

3. I received a damaged or wrong item. What should I do?

Please contact us immediately at deroomy.store@gmail.com with:

  • Your order number

  • Photos or videos of the issue

We’ll replace or refund your item according to our policy.

4. Can I cancel my order?

Orders can be canceled or changed within 12 hours after purchase.
After that, the order may already be processed and cannot be changed.

5. Do you ship internationally?

Yes! We ship worldwide.
Customs duties and import taxes (if applicable) are the customer’s responsibility.

6. What if my package is delayed?

Delivery delays can happen due to customs, holiday seasons, or carrier issues.
If your package is late, contact us—we’ll help track it or assist with a solution.

7. My tracking says “Delivered” but I didn’t receive it.

This can happen if:

  • The package was delivered to a neighbor

  • It was placed in a mailbox or parcel locker

  • The carrier marked it incorrectly

Please check your surroundings first.
If still unresolved, email us and we will assist you.

8. Do you offer refunds or returns?

Yes! Our 30-day return policy applies to most products.
Please refer to our full Refund Policy page for details.

9. Why did my order arrive in multiple packages?

To speed up delivery, items may ship from different warehouses.
You may receive more than one package, each with its own tracking number.

10. How do I contact customer support?

You can reach us at:
Email: deroomy.store@gmail.com
We typically reply within 24–48 hours on business days.